Hyster enjoys a wonderful relationship with most of its customers due its focus on creating total client satisfaction through its world class manufacturing. Our objective is to foresee the needs of all our customers as well as address them with forklifts that deliver the reliability, the value and the performance that they really require.
At Hyster, we believe in starting with the client. We annually conduct focus groups and offer an on-going voice of customer research both on-line as well as in the field. We have over 400 design engineers to translate that input into clever designs by implementing our thorough review gate process. Advanced tools and virtual prototype builds help make sure that the best equipment practices come together. Other advanced tools including dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
All of our machinery are subjected to environmental, virtual and physical tests, so as to guarantee the lowest ownership cost and total reliability. Not only do we test against our own standards, but we are also continually testing against the competition's products. Our final tests take place in real-world customer applications in order to make certain that our products have met our highest standards.
Demand-Flow Manufacturing That is Lean and Smart
Hyster's manufacturing is world-class driven by its DFT or Demand Flow Technology. Each aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total customer satisfaction and flawless quality 100 percent of the time, all the time.
Total Quality Each and Every Time
To initiate excellence from the beginning, Hyster utilizes an integrated MES or Manufacturing Execution System. The job of the MES is to manage the flow of production. The MES coordinates line activities like for example part sequencing and quality verification. It also utilizes torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each shift. These audits really hold all workers accountable for constant quality, along with the 5s workplace organization in place to help us accomplish it.
Hyster provides a variety of high quality features as standard with all our products. By remaining committed to our focus on safety and quality, and by being innovative from start to finish, we deliver several of the best material handling machinery on the market. These are only some of the reasons the company has become a leader in the business.